ITMS365 Managed Support Plans
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Unless you have your own internal IT support staff, every business needs some level of IT Support.  Although every business needs support, some businesses need more support than others.  At Wall2Wall Computer Solutions, we offer 3 levels of IT Support to fit your business needs.  Our Managed Service Support Packages range in coverage from Remote Support Only to our Total Coverage Support plan designed to cover all your IT support needs for one fixed monthly cost.  

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Basic Level Plan
Remote Support
+Optional On-Site at a discounted rate
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ITMS365-RMS

• Remote Monitoring & Management Agent: installed on each Computer System
• Simple to use Service Ticket Feature for requesting     Technical Support
• Remote System Access for Support Purposes
• Managed System Patches and Security Updates
• System Health Monitoring & Reporting
• Network Security & Vulnerability Monitoring
• System Performance Monitoring and Optimization
• AVG Cloudcare Virus & Malware Protection
• Help Desk Support  -  Phone & Remote Access
• Data Protection Planning, Implementation & Monitoring
• 5% Labor Discount for On-Site Support

 
 

Most Popular Plan For
​Remote & On-Site Support

 

ITMS365-MS

Includes all the features of the ITMS36-RMS Plan Plus:

• No Charge for On-Site Repairs or Trouble Shooting
• 10 % Labor Discount for Adds, Moves or Changes

 

​​Ultimate Support Plan
​Remote & On-Site
​+Total Coverage Support

 

ITMS365-TC

Includes all the features of the ITMS365-RMS Plan Plus

 

• No Charge for On-Site Repairs or Trouble Shooting
  
•  No Charge for Adds, Moves or  Changes